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Frequently Asked Questions
1. Q: How to purchase?
A: First, you could visit our member website http://www.superoceans.com/member.aspx to make a new ID and login into our member sit to check the details of our products. Second, choose the items which you would like to order and put them in the inquiry basket then our salesperson will contact with you about the confirmed order. Third, you transfer the payment then we confirm your payment, we will send
the products to you in 2 days and will according to your address to choose the best safe shipment
method.
2. Q: What is wholesale?
A : For our wholesaler, we offer the best discounts and lowest prices to them. The replica products industry is booming today. Our services include wholesale such fashion brands as Rolex, Omega, Louis Vuitton, Christain Dior, Gucci, etc. Handbag, wrist watch, sunglass, pens and other catalogues are available. If you have a retail outlet and want to sell beautiful replica products but have no time or no way to produce them, this is the perfect solution for you. We provide discounts based on volume. You can
make profits while your customers purchase form you.
Customers who purchase more than 60pcs/80pcs (according to the difference products) per order, we
will provide you the wholesale prices.
3. Q: How to be our member?
A: Customer could visit our member website http://www.superoceans.com/member.aspx to make a free ID and login into our member sit to check the details of our products. For becoming the free member, our customers just need to register their name, phone number and email address. We will send a confirmation email to you once our member systems got your registration. For our free member the period of validity is one week, you could view the latest prices and all details of our products. Once you
place order then your free member will be updated to our permanent member.
4. Q: How long I could receive my order?
A: When we confirm your payment through our account, we will send the products to you in 2 days. After we send the products out, we will send a tracking number to you to check your order’s state. Usually, the tracking number can be checked in the express company’s website in 1-2 days. After the tracking number set up on the internet, you will receive the package in 5 working days. That means, you could receive the products in 7-9 working days after you transfer the payment. (Notice: there is no shipping on
Saturday or Sunday)
5. Q: Which payment method do you accept?
A: We accept the transfer by Western Union, Money Gram or T/T (Wire transfer by bank).
6. Q: What is your minimum order?
A: We accept retail order and wholesale order. In our mini order policy, the shipping cost is difference from the products and zones.
Such as for watches, the mini order is 7pcs that the delivery cost will be FREE.
For handbags, the mini order is 7pcs that the delivery cost will be FREE
For sunglasses, the mini order is 12pcs that the delivery cost will be FREE
For pens, the mini order is 24pcs that the delivery cost will be FREE.
For Jewellery, the mini order is 24pcs that the delivery cost will be FREE. If you want to know the details, please view our shipping policy page. 7. Q: Do I have to purchase the shipping insurance fee? Is it important? A: Usually we offer shipping insurance in our wholesale orders, you could choose whether you want it or not.
If you would like to purchase the shipping insurance, we will guarantee the customs in our local and your country’s, and the items will arrive at your hand safely, and the insurance fee is 10% x the total cost of the order. If you don’t choose the shipping insurance, we will be responsible for the customs liquidation in our area but not in your country. 8. Q: Do the items come with the attachments? Such as guarantee card, tag, serial number, dust bag and so on? A: For all the products which we provide you are all with a gift box. For some products we will provide the paper, tag. For all the products which we provide you are all with the same marked such as the original one. For the details of your products, our salesman will tell you when you make your order. 9. Q: How can I check the order status?
A: We will email you the tracking number after the shipment effected, and you could check the order in the express company website in the following 2 or 3 days. We are afraid that some of our emails will be blocked by your server sometimes and you will not be able to get the tracking number. Please feel free to contact us at your directly salesperson and tell him/her your questions, We will reply and send the tracking number once we receive your email!
10. How long warranty of my products?
For all the products have 1-year warranty by Superoceans.com NOT the Manufacturer. When you get the goods and find they have any problem in 7 days, we will serve our return policy to you, the details please check our return policyhttp://www.superoceans.com/Policy.aspx. After 7 days and in our 1-year warranty, if have any problem of our items when you using. Such as the watch hands isn’t work, the goods’ accessory was fallen off, welcome to send back to us, we will repair send back to you and the shipping cost is paid by the clients, or we will send the goods to you with the next order and don’t charge the shipping cost. |
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| Monday - Saturday 9:00 AM to 6:00 PM EST | Sunday 9:00 AM to 5:00 PM EST To order call:+86-013794073180 Copying 2006 www.superoceans.com |