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Home>Policy
Please double checks the information as below before you make your purchase:
1.Cancellation Policy: 5% of the total amount will be charged as refund fee. (as required by our process or bank transfer charge)

2.Return Policy:

   For all the products have 1-year warranty by Superoceans.com without t the Manufacturer. when get the items and find have any problem from quality, in 7 days, we will supply the return policy to as below:

(1) If you receive the products with outer broken, we will resend them to you for free in your next shipment;
(2) If you receive the products with function problems, we will resend them to you for free in your next shipment;
(3) If you receive the products with some part problems, we will resend the accessory to you for free in your next shipment;

   If find any problem from quality in 7 days after got the items and return them back to us, we will resend the new items to for free, and the return and resend shipping cost paid by each sides. If return the items to us and place the next order, we will share some shipping cost for and resend the new items to in the next order.

3.Shipping Policy:

(1) We are currently shipping world wide. The shipment usually made via EMS and TNT..
(2) Your order will be sent out in 2 days after we confirm your payment. After we send the products to the shipping company, we will give you a tracking number, you could check the package state in www.tnt.com or http://www.ems.com.cn/english-main.jsp in 2-3 days. And you will receive the package in 5 days. (there is no shipping on Saturday or Sunday)
(3) Usually, we have responsible for the customs liquidation in our country but not in your country. For your convenience, we have 2 ways for you to choose before you make your order:
① We offer insurance in our orders and you can choose whether you want it or not. If you would like to purchase the shipping insurance, we will guarantee the customs in our local and your country’s, and the items will arrive at your hand safely, and the insurance fee is 10% x the total cost of the order.
② If you don’t choose the shipping insurance, we will be responsible for the customs liquidation in our area but not in your country.

4. Shipping cost:
About the details of shipping costfor all of our products, please open the links SHIPPING COST DETAILS , Thank you very much.

5. About the tax:
You may also be liable for customs fees, once the package reaches your country. You are responsible for these charges - we have no way of controlling or predicting them. Since these policies vary widely from country to country, you are advised to contact your local postal office for more information. superoceans.com will not reimburse you for these fees.

Note: The shipping cost which for 1-6 zone countries, the shipping cost of in other countries need to add 10-15 dollar., If you have any questions or the shipping cost details please contact us freely. Thank you. And the destination of Chinese express as follows:
Zone
Destination
1 Hong Kong, Macao
2 Japan, P..R Korea, R.Korea, Mongolia
3 Cambodia, Indonesia, Malaysia, Philippines, Singapore, Thailand, Vietnam
4 Australia, Brunei, New Caledonia, New Zealand, Papua New Guinea
5 Austria, Belgium, Denmark, Fiji, Finland, France,Germany, Greece, Ireland, Italy, Luxembourg, Malta, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, U.K., Vanuatu
6 Canada, U.S.A
7 Bangladesh, Gibraltar, India, Laos, Nepal, Pakistan, Sri Lanka, Turkey
8 Argentina, Bahamas, Barbados, Bolivia, Brazil, Chile,Colombia, Costa Rica, Cuba, Dominica, Ecuador, Grenada, Guatemala, Guyana, Haiti, Honduras, Jamaica, Laos, Mexico, Nepal, Pakistan, Panama, Paraguay, Peru, R.Dominica, Salvador, Sri Lanka, Trinidad and Tobago, Turkey, Uruguay, Venezuela
9 Algeria, Angola, Bahrain, Belize, Benin, Botswana, Burkina Faso, Burundi, Cameroon, Cape Verde, Central African, Chad, Congo (Brazzaville), Congo (Kin), Cyprus, Djibouti, Egypt, Equatorial Guinea, Ethiopia, Gabon, Gambia, Ghana, Greenland Island, Guinea, Guinea Bissau, Iran, Iraq, Israel, Ivory Coast, Jordan, Kenya, Kuwait, Lebanon, Lesotho, Liberia, Libya, Madagascar, Malawi, Maldives, Mali, Mauritania, Mauritius, Morocco, Mozambique, Namibia, Nicaragua, Niger, Nigeria, Oman, Qatar, Rwanda, Saudi Arabia, Senegal, Seychelles, Somalia, South Africa, Sudan, Suriname, Swaziland, Syria, Tanzania, Togo, Tunisia, U.A.E, Uganda, Yemen, Zambia, Zimbabwe
10 Afghanistan, Albania, American Samoa, Andorra, Angular, Antigua And Barbuda, Armenia, Aruba, Azerbaijan, Bela Rus, Bermuda, Bulgaria, Canary Is., Cayman Islands, Ciiannel Islands, Comoros Is., Cook Is., Croatia, Cuiacao Island (Netherlands), Czech, Estonia, Franches, Georgia, Guade Loupe, Guam Is, Hungary, Iceland, Kazakhstan, Kitibati, Korea P.D.R, Kyrgyzstan, Latvia, Lithuania, Macedonia, Marsiiall Is., Martinique Mayotte, Moldova, Montserrat, Nauru, Poland, Puertorico Reunion Island, Romania, Russia, Saipan Is, Sao Tome And Principe, Serbia and Montenegro, Slovakia, Slovenia, Solomon Is., St.,Barthelemy, St.,Eustatius, St.,Kitts, St. Lucia, St.,Marten, St.,Vincent, Tahiti, Tajikistan, Tonga, Turkmenistan, Turks And Caicos Is., Tuvalu, Ukraine, Uzbekistan, Virgin Islands (U.S.), Virgin Islands,W. Samoa

DHL specializes in providing customers with innovative and customized transportation
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Founded in 1985. The time limit and safety is the core for express service value. servers over 200 countries.


Founded in 1907.It's the world's largest package delivery company. serves over200 countries.


TNT is the leading global provider of Express,Logistics and Mail services. serves over 200 countries.

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